Question 1

What are the requirements to rent a trailer?

Accepted Answer

Be a minimum of 25 years of age.
Possess a valid driver license.
Possess a valid Tow Vehicle Insurance 
Complete all fields on the booking page
Upload all Documents
Pay using a valid credit card in the Renter's name.

Question 2

Out of State Rentals

Accepted Answer

Yes, we allow you to make trips out of state with our trailers. We will hold $50 for 3 months out of the deposit for any out of state tolls. YOU CAN NOT LEAVE THE UNITED STATES Please make sure to have all Coggins/Health Certificates ready for any horses or livestock you are bringing in to the state of Fl. Yes, you have to stop at the Agricultural Station as you leave and come back in to the state, Weather you have a full or Empty Trailer.

Question 3

Sun Pass Tolls

Accepted Answer

All Trailer Plates are registered under are Sun Pass account. Typically it takes 7-10 business days for them to update the toll-By-Plate on the Account. As soon as these come in we will deduct any tolls incurred during your rental period from your deposit.

If you have a Working transponder it may pick up the charges for the vehicle and trailer and charge to your account.

Question 4

How will I know where to pick up the trailer I want to rent?

Accepted Answer

After you book the trailer and the booking is accepted, we will communicate and send you the address of where to pick up the trailer 24 Hr before rental begins. Trailer are located in Jupiter Farms, FL.

Question 5

What forms of payment do we accept?

Accepted Answer

Visa
Mastercard 
American Express
Discover
Debit cards

Question 6

Cancellation Police

Accepted Answer

Cancel booking up to 48 hr prior to booking start time - Full Refund - Credit Card Fees 
 No refund for cancellations within 24 hours of the start of your rental. 
 No refund for same day bookings. 
CC Fees Will Not be Refunded

Question 7

Are the Trailers Covered under Insurance?

Accepted Answer

Yes, MoveUrPony does have insurance for the trailers we rent out. However... Your Vehicle Insurance is what covers the trailer when in your Possession ours is secondary to that.  In addition to the standard insurance, MoveUrPony also provides the option to buy supplemental liability insurance for extra protection. This ensures that you can have peace of mind knowing that you are covered in the event of any unforeseen circumstances during the rental period. Our commitment to providing comprehensive insurance options is in line with our dedication to offering a worry-free and safe trailer rental experience for all of our customers.

Question 8

Can I purchase additional insurance ?

Accepted Answer

Yes, Additional liability Insurance is available thru our carrier. Please visit https://mbainsurance.net/choice/trailers/

Question 9

Do I have to pay a deposit to rent a trailer?

Accepted Answer

Yes, deposits are $250 and are required for every booking.  If the trailer is returned in the same condition as when it was picked up and there are no other discrepancies, you will receive the full deposit back - any SunPass Tolls, Cleaning Fees, Ext..  Deposit refunds are processed within 7-10 days after trailer is returned. It  may take 5-10 days before the deposit refund appears on your bank  statement.

Question 10

When will my credit card be charged for a booking?

Accepted Answer

You will need to enter your credit card information when you create a booking and your credit card will be charge at that time.

Question 11

Trailer Maintenance

Accepted Answer

Every Trailer has a walk around inspection between rentals. On a Monthly basis Trailers are inspected Lights, Bearings, Tire Pressure to make sure all equipment is safe. Yearly/Bi-Yr they are full inspected and maintenance by a local Professional. Please let us know if you would like to see the trailer Maintenance logs for any Rental Trailer. Available by Request.

Please let us know if you have any concerns or find anything that should be brought to our attention during your rental.

FAQ

Frequently asked questions