FAQ

Welcome to our FAQ section. Here you'll find answers to common questions about our horse trailer rental services. If you have a question that's not answered here, feel free to contact us.

What are the requirements to rent a trailer?

Be a minimum of 25 years of age. Possess a valid driver license. Possess a valid Tow Vehicle Insurance Complete all fields on the booking page Upload all Documents Pay using a valid credit card in the Renter's name.
What forms of payment do we accept?

Visa Mastercard American Express Discover Debit cards
Cancellation Police

Cancel booking up to 48 hr prior to booking start time - Full Refund - Credit Card Fees No refund for cancellations within 24 hours of the start of your rental. No refund for same day bookings.
Are the Trailers Covered under Insurance?

Yes, MoveUrPony does offer insurance for the trailers they rent out. Trailer Insurance is offered as part of the rental package, providing coverage for damages or loss while the trailer is in your possession. In addition to the standard insurance, MoveUrPony also provides the option to buy supplemental liability insurance for extra protection. This ensures that you can have peace of mind knowing that you are covered in the event of any unforeseen circumstances during the rental period. Our commitment to providing comprehensive insurance options is in line with our dedication to offering a worry-free and safe trailer rental experience for all of our customers.
Can I purchase additional insurance ?

Yes, Additional liability Insurance is available thru our carrier. Please visit https://mbainsurance.net/choice/trailers/
How will I know where to pick up the trailer I want to rent?

After you book the trailer and the booking is accepted, we will communicate and send you the address of where to pick up the trailer 24 Hr before rental begins. Trailer are located in Jupiter Farms, FL.
Do I have to pay a deposit to rent a trailer?

Yes, deposits are $250 and are required for every booking. If the trailer is returned in the same condition as when it was picked up and there are no other discrepancies, you will receive the full deposit back - any SunPass Tolls, Cleaning Fees, Ext.. Deposit refunds are processed within 7-10 days after trailer is returned. It may take 5-10 days before the deposit refund appears on your bank statement.
When will my credit card be charged for a booking?

You will need to enter your credit card information when you create a booking and your credit card will be charge at that time.
Trailer Maintenance

Every Trailer has a walk around inspection between rentals. On a Monthly basis Trailers are inspected Lights, Bearings, Tire Pressure to make sure all equipment is safe. Yearly/Bi-Yr they are full inspected and maintenance by a local Professional. Please let us know if you would like to see the trailer Maintenance logs for any Rental Trailer. Available by Request. Please let us know if you have any concerns or find anything that should be brought to our attention during your rental.